Innovation has always been at the heart of Anglian Water. Our journey began with a place-based approach, focusing on a dedicated shop in Newmarket where customers could directly engage with ground breaking technology and the latest advancements, such as smart meters. This early initiative allowed us to trial cutting-edge solutions in a real-world setting.
Over time, this concept has expanded beyond Newmarket to cover the entire Anglian Water region. Today, the ‘Shop Window’ serves as our innovation incubator – a space where we trial and test new ideas, considering not just technology but also people and processes. This holistic approach ensures that innovations are effectively integrated into our business and can scale for wider impact.
Currently, the Shop Window team is involved in a range of projects, from small-scale customer solutions to major infrastructure developments.
We’re constantly seeking and testing innovative approaches that enhance our services and deliver lasting benefits to our customers and communities.
Learn more about some of the projects that have been facilitated by the Shop Window team
Want to submit a solution for review by the team?
Visit the Water Innovation Network portal here